Legal

The refund promise.

Last updated 1 November 2026

The promise

If the file will not download or open, or arrives damaged, write to us within 14 days of your purchase. We will fix it with you first. If it still does not work, we refund you in full.

How to ask

Message @oasismind_ on Instagram and include the email you paid with. Tell us what you see, ideally with a screenshot. Approved refunds go back to your original payment method through Stripe; banks usually show them within 5 to 10 business days. A refunded purchase’s download page is switched off.

What is not covered

Changing your mind after the guide has been delivered (see our terms).

Charged twice?

If you were charged twice by mistake, we refund the extra charge at any time.

Nothing on this page limits a right your local consumer law gives you.